Assistant Service Manager – Llys Enfys
Objectives of the job:
- To assist the Service Manager in the management of the service, act as a representative for tenants and create a community where residents maximise their independence whilst receiving the appropriate care and support for their needs.
- To assist the Service Manager in the day-to-day management and administration of the service.
- Provide tenants and other service users with a high quality housing service covering rents, allocation and lettings, void management and tenancy management and support.
- Working remotely at the Scheme, to assist in the hands on management approach with the emphasis on supporting the tenant to live independently. In addition, assist in engaging the service with the local community
- Communicate with the various agencies that support the tenants.
- Assist in the development and review of policies and procedures.
- Develop good communication links/ team work between Property Services and the Care & Support team.
- Ensure voids are minimised and housing management standards are maintained.
- To deputise in the absence of the Service Manager as required.
Key responsibilities and accountabilities:
Organisation-wide:
- To liaise with Property maintenance staff to ensure a high standard of maintenance is achieved in all properties and actively participate in redevelopment opportunities.
- Ensure the service maintains a high profile and excellent reputation within the local area.
- Attend internal and external meetings professionally representing the Association as required.
- In common with other roles in the organisation, this role needs to be undertaken with due regard to the Data Protection Act, Equal Opportunities Policy, staff meetings, training and Personal Development.
Functional:
- Provide housing management services and act as a facilitator to ensure that tenants receive the appropriate services, benefit and advice they require that enable them to maintain their independence.
- Ensure Health and Safety obligations are met in order to provide a safe environment in accordance with Health and Safety Executive guidelines.
- Assist in developing policies, procedures and plans that contribute toward the CSHS accreditation.
- Ensure a fair and consistent approach is taken to working with tenants and other users.
Managerial:
- To deputise in the management of the Administrator in the absence of the service manager.
Linc Cymru reserves the right to alter the content of this job description to reflect changes to the job or services provided, without altering the general character or level of responsibility
Dimensions:
Financial:
- Accountability for a combined rent and service charge roll
Competencies :
Leadership:
- Lead in creating effective partnership relationships with key stakeholders.
- Achieves results with people consistent with the Associations vision, mission, values, competencies and objectives
- Creates a motivating, inspiring and challenging environment.
Communication:
- Good verbal and written communication skills.
- Ability to develop good working relationships with internal and external customers and contribute positively to teamwork.
- Confidence to build and maintain valuable and effective working relationships with colleagues, tenants and stakeholders.
- Ensures verbal or written information that is sensitive or confidential is not disclosed
Strategic Awareness:
- Keep up to date with new legislation and best practice, for continuous improvement.
- Contribute to the formulation and implementation of policy and procedures.
- Embrace the aims of the corporate plan.
- Anticipates the future needs of customers and ensure these are built into plans.
Business Management:
- Ability to plan and prioritise own workload in order to achieve targets and meet deadlines.
- Ability to work on own initiative and as part of a team, being flexible and adaptable to the changing needs of the business.
- Readily adopts new ways of working
- Offers new ideas and solutions to current challenges
- Takes the initiative with a proactive approach to tasks
- Responds positively to new challenges
Knowledge /Qualifications:
- Relevant GCSE standard qualification or equivalent demonstrable experience.
- Experience of working with older people within a Housing or Care environment (or equivalent relevant experience)
- Proven working experience of Welfare Benefits.
- Full driving licence and access to a vehicle.
- High standard of verbal and written communication skills.
- Able to work on own initiative and to prioritise workload effectively.
- Able to multi task, work on own initiative and prioritise own workload.
- Ability to develop and maintain good working relations and contribute positively to team work.
- Ability to make informed decisions quickly in an environment without direct close supervision.
- Good computer skills, sound working knowledge of computer packages, including excel, word and database packages.
This post is also subject to an Enhanced CRB/ POVA check.
