Customer Service Representative - Cardiff
Customer Services is vital to our business.
We are looking for individuals that have a proven track record of enhancing customer service by cross selling products from our portfolio to enhance the customer experience.
We have 12,000 members of staff and it’s the role of each and every team member to understand our range of products and services and to respond to the needs of the customers. The function plays a crucial role in our business. We are looking for people who are comfortable dealing with people over the phone, updating customer records and answering any customer queries.
What kind of person are we looking for?
While experience in a customer-focused role would be a bonus, it’s not essential. We are looking for people to provide excellent customer service in response to all enquiries received. Along with a warm yet professional telephone manner, you must be a good listener with excellent communication skills. The ability to work as part of a team is essential along with a good eye for detail.
What will you receive in return?
In return we will provide full training and opportunities to progress your career with us. Conduit is a great place to work and we look forward to receiving your online application!
Company Description
Conduit is an industry leader in providing call centre solutions and is one of the fastest growing information service providers in Europe. Our contact centre in Cardiff is easily accessible via public transport, and has car parking facilities.
We are part of the world`s largest information service provider, KGB Group and we also operate a number of well known retail brands such as 118 118. As a global business we now employ over 12,000 staff from our 28 call centres, in 12 different countries, as far flung as the Philippines, Mauritius, Hawaii and Wales!
